Support

Rivometry Free MVP 0.2.0 monitors one supported public Shopify competitor per extension installation.

Before contacting us

Track Store accepts supported public HTTPS Shopify storefront origins only. No account login or manually supplied token is required. The first successful scan establishes a baseline; later scheduled scans can detect meaningful changes. Results are not instant, and an honest no-change state is normal. Some storefronts may be unsupported, rate-limited or temporarily unavailable.

Contact

Email [email protected] with a concise description of the problem. Please do not include passwords, one-time codes, session tokens, payment details, or full private URLs.

Use the same contact for privacy, access and deletion requests. Include the extension version and a short description, but not secret proofs or credentials. Deletion requires manual assessment and verification of control; emailing does not automatically delete server records or shared public catalog history. No automatic deletion or response deadline is promised. See the Privacy Policy for data handling and retention limitations.

Free supports one competitor. Additional competitors, accounts, billing/Upgrade, email alerts, and AI interpretation are not offered in the public MVP.